ABSTRACT
The airport check-in work research team began with a virtual blank slate—the lack of scientific information in national databases and the lack of any significant work environment research record about the occupation. The team’s review of the scientific literature revealed very few investigations specific to airport check-in workers, which meant there was no reliable, clear picture that could be obtained of the extent of the problems faced by the workers. Several explanations may account for the lack of prior research on check-in workers. Airport check-in work falls into the category, similar to computer clerical work and supermarket check-out work. Management at the study sites provided other key contacts, such as individuals who could give information on the cost of installing and maintaining a fully mechanized baggage check-in system and on recorded work-related injuries and lost work time. The questionnaire was distributed to all check-in workers through management at the airports.
