ABSTRACT
The purpose of this study is to identify potential conflicts of interest among university libraries in their efforts to develop intellectual capital. To achieve this objective, world-class universities must maintain excellent library facilities. However, the funding and assistance given to libraries can give rise to various types of conflicts of interest. By using a qualitative approach and cultural-study method, the aim of this study is to identify how conflicts of interest in university libraries are efficiently and effectively addressed in their efforts to develop intellectual capital. The findings suggest that conflicts are usually triggered by the rectors, librarians, and other stakeholders who tend to treat libraries as convenient locations to discuss conspiratorial ideas for potential shifts in ideology and to contest bureaucratic power. The efforts to develop intellectual capital lack human and structural integrity which causes the end users to become a low priority. In regards to conflict resolution, the 10 libraries reviewed rely mainly on communication, compromise, accommodation, and cooperation.
