ABSTRACT
The rest of this book will give specific how-to advice that you can implement in your organizations. To set that up and sensitize you to the challenges you will likely face in initiating such changes, this chapter will give concrete examples of trying to make such improvements within a complex organization. It will allow you to see both what worked well and what did not work so well. It will also illustrate the importance of many of the elements that will be described in the following chapters (as many of them were inspired by experiences such as these).
