ABSTRACT

I can’t walk away from difficult situations-it’s simply not in my nature. Throughout my career, I have always observed trying times through a problem-solving lens and asked: “What’s broken and how can I fix it?” That focus on anticipating problems and fixing faults is part of the reason we have been able to sustain our financial performance through thick and thin at Henry Ford. It’s the reason we’ve grown over a thirteen-year period in which Michigan lost a million jobs and Detroit lost population, grappled with a major economic collapse and fiscal bankruptcy.