ABSTRACT
Henry Ford Health System is a $5 billion organization with 23,000 employees. That includes a 1,200 member medical group, five hospitals, a 690, 000-member Health Alliance Plan, thirty-two primary care centers, and many, many other health-related entities. That amounts to a lot of moving parts! When they are all interacting smoothly, it’s almost like watching a major symphony playing its best performance-it’s mesmerizing. But imagine, if you will, what would happen if an earthquake struck in the middle of the performance. The music would stop.
