ABSTRACT

Desperate to make money for my college tuition, I landed a job at Marriott In-Flite Services (the airline-catering division of Marriott International). I began at JFK airport, New York, forty-five minutes from my house. I couldn’t believe my good fortune. For the first month I mopped floors. Then one day, out of the blue, I was taken around to the loading dock. There sat a shiny new apple red Ford Country Squire station wagon. “Here’s your car,” my foreman said. “You’ll be working on the field.” I was utterly thrilled with the idea of cruising around the airfield amid the hustle and bustle of flight movements. He

then told me what I would actually be doing. He showed me to the rear of the car and opened the doors. There they were, six huge cases of toilet paper. “Your job is to stock each of the toilets on the aircraft. A 747 gets seventeen rolls, a DC-8 63 gets eleven. Get going.”