chapter  1
14 Pages

What Do You Do When the Ground Beneath Your Feet Shifts?

What do you do when institutional and economic forces produce seismic shifts

in what appeared to be a stable and growing online technical communication

program? In this chapter, we propose to answer that question and to explicate

the evolution of the design, delivery, and assessment of a second-generation

online program and its courses as a way to survive the shaky ground of the

“new austerity” faced by the academy.