ABSTRACT
The change programme failure rates shown in Figure 1.1 have been used by the author as key slides in senior management presentations for over a decade. Over that long period, the latest research updates have oscillated up and down but
Figure 1.1 High failure rates in organizational change
the underlying trend has been constant. Putting it bluntly, there is something very wrong with the way that almost all senior executives (and their internal – or contracted external – programme managers) are dealing with profound business change.
