ABSTRACT
A business organization is made up of many distributed leaders (influencers). Despite the (false) assumptions behind ‘command and control management’, there is not a single or small group of leaders but a whole spectrum of them (see Figure 2.1). Some leaders influence the views of many people and some of
Figure 2.1 Formal and natural leaders – the twin keys to change success
just one or two, influencing and ‘leading’ at all levels through their personal networks across your organization.
