ABSTRACT
The fundamental idea behind this book is that business can best be managed by a balanced implementation of formal and informal networks. The formal networks are represented by organization charts, business processes, systems and formal procedures. The informal networks are made up of an array of networks: influence networks, communication networks, knowledge networks, varying subnetworks of acceptable and unacceptable behaviours, and many more. All previous business designs have been based on management control through formal networks alone. For the first time, CEOs and senior managers can design and build their organizations by trying to optimize both the formal and informal elements – by getting the balance right.
