ABSTRACT
As a facilitator, we have to be sensitive to what people are not saying, to the power of silence and to the nonverbal signals that people give off. This is the realm of facilitating without words and our mastery of this important area can add immeasurably to our effectiveness and presence. By noticing the body signals, we may gain insight into the unspoken attitudes of the team and team members and we can use these signals to intervene and break the pattern. Another important aspect of facilitating without words is to be comfortable with silence. In today's world, the notions of work and silence seem almost to be polar opposites; after all, there is so much communication at work, so many phones, so many meetings, so much busyness. Silence will quietly but effectively put the pressure on people to say what is going on in the here and now.
