ABSTRACT
However, many organizations are entering this transformational era with little or no idea of how it will impact on their operations, let alone a plan for how to leverage the potential benefits and avoid pitfalls. In a 2013 survey of major organizations,1 DWG found that only 36 per cent had a formal digital workplace programme or function in place. This is especially problematic because, as Julie Lakha points out in DWG research on this topic, from which many insights in this chapter are drawn,2 digital workplace programmes can be complex, with ‘multiple moving parts’ at any one time.
