ABSTRACT
What would characterise the day-to-day experience of being communicated with by their immediate boss? How encouraging might this be? What involvement in decision making might be extended? How good an emissary of the organisation’s brand and values are they? Do they take people into their confidence? Are they inspiring and confidence building? Do they take an interest in setting the mood by doing simple things like noticing people, saying good morning and congratulating people on good work and constructively criticising when appropriate?
