ABSTRACT

Would you like to feel more in control of yourself and your work? To cope comfortably with any demands the day throws at you? Deal easily with situations without guilt or worry? If so, this is the book for you! Social work is a stimulating and exciting career - but it can also be frustrating and exhausting. It’s easy to get so caught up in the challenges of work that it becomes difficult to see the wood from the trees. If only you were able to step back. The Assertive Social Worker will provide you with the tools to do just that and, as a result, will empower you to do your job better. By treating assertiveness as a set of skills which can be learned, practised and refined, the author opens the door to a way of thinking and behaving which can turn your whole life around. Although assertiveness may not traditionally have been associated with social work or the broader range of caring professions, it is based upon respect for yourself and others - a clear parallel with the underlying principles of your chosen career.

chapter 1|16 pages

Understanding assertive behaviour

chapter 3|10 pages

Looking the part: Non-verbal communication

chapter 4|12 pages

Establishing rapport

chapter 6|10 pages

Making requests

chapter 7|10 pages

Attending and chairing meetings

chapter 8|12 pages

Giving feedback

chapter 9|14 pages

Learning from criticism

chapter 10|8 pages

Saying 'No' and setting boundaries

chapter 11|16 pages

Handling aggression

chapter 12|18 pages

Negotiation skills

chapter 13|8 pages

Handling passivity in others

chapter 14|12 pages

Keeping calm and confidence-building