ABSTRACT
The rapid pace of change in information technology and the move towards recognizing that libraries must be customer-driven in the services which they deliver have resulted in changing roles for library staff. Training and development enable staff to cope with acquiring the new skills which they need ultimately, to be comfortable with the fact that this skill set will change and evolve continuously throughout their working lives. Some managers have been nervous of providing staff with training and development opportunities, in the belief that they would see none of the benefits, as this would merely equip staff to move on to other jobs. The lifelong learning culture has led to a blurring of the distinction between training activities which are directly related to work, and more diffuse development or 'continuing education' activities. The development of such a document is a means to provide all staff with access to useful information on those policies of the institution which relate to training.
