ABSTRACT
The spirit and vision of Six Sigma is to deliver constant and outstanding performance in the eyes of the customer. Six Sigma is targeted at the very things that hurt organizations and reduce effectiveness and profitability. The companies which adopted a Six Sigma quality approach prior to the late 1990s were principally American multinationals competing in global markets. In the world-wide marketplace, competition is fierce indeed, and it is necessary to be world-class to deliver the very best products and services. With the increasing use of the global Internet for commerce and trade, even small and single-nation companies will need to aspire to world-class levels of service. More and more organizations are realizing the benefits associated with outsourcing parts of the enabling processes. The real cost to an organization of poor quality is the sum of waste and inefficiency, together with the loss of business esteem and value when customers are dissatisfied.
