ABSTRACT

The most important question of them all. (Jetting it right first time, every time. Process capability analysis and perceived market need; reconciling the two by balancing what we really can do with what we say we can do. Boundaries of capability and boundaries of tolerance. The Tycoon’s Tale I, a wastrel’s story of good intentions gone wrong. Thrifty sampling. Distilling data to make sense. Quality control by variables. Inspection versus quality control – strictly for the birds. Precision versus accuracy – the trap. Finding the phantoms and putting them to work. Into the Big League of big numbers. Getting into a quality mess, Love’s Labour’s Lost. Getting out of it, the Three Rules of quality. Truth versus Validity. Industrial examples. The Tycoon’s Tale II, going for gold by applying manufacturing discipline.