ABSTRACT
Where sits the enemy of quality? Quality what? The place of quality in the manufacturing organisation. The nature of organisation and the effects of organisational behaviour on quality outcomes. Hierarchies, ancient Egyptian and Space Age models; totemism, a clashing of symbols. Purposeful order and the liberation of suppressed talent. Who’s who in the organisation. Amoralist, Authoritarian, Conscientious Rule-follower, Conformist, Collectivism Altruistic Autonomous – using them to good purpose. Developing people to develop the organisation. A history of Work – Genesis, Ecclesiastes, King Cotton, Darwinism abused. Scientific management – the abattoir of Fred Taylor, zombie-jobs. The Snow White school, Elton Mayo. McGregor’s Theories X and Y and why? Fred Herzberg. Abraham Maslow and a view from the heights. Knowing and knowing. The nature of the job – Lawler’s Expectancy Theory.
