ABSTRACT
Introduction Resilience Engineering aims to enhance the ability of a complex sociotechnical system to adapt or to absorb disturbances, disruptions and change (Woods & Hollnagel, 2006). One of the main prerequisites to achieve this goal is the ability to create processes that are flexible enough while at the same time remaining efficient and effective. The present chapter deals with the organizational aspects of resilience and more specifically with the complex interplay between prescribed organizational provisions and emerging work practices.
