ABSTRACT
These are but two examples of how new technology is revolutionizing the way organizations do business. New technologies, however, usually cannot just be substituted for previously manual tools with the resulting availability of information being magically improved. They need to be used in a broader context in system combinations that address
Information flow Past Future INPUT Manual Digital scanning
Direct computer input CONTROL Card indexes Electronic databases
Indexing and classification software PROCESSING Stacks of paper Large screen, high resolution video
monitors Workflow software
STORAGE File folders, File cabinets
Optical disks
OUTPUT Paper, mail Local Area Networks (LANs) FAX/modems Electronic data interchange (EDI)
the entire information flow. For example, Table 19.1 illustrates how the new tools me being assembled into an imaging system to replace the standard hard copy system of document management.
