ABSTRACT
Training for front-line staff and for their line managers is an essential ingredient in the development of a successful personal safety policy. When organizations, and trainers within them, embark on training programmes it is not uncommon to discover that the roles of different people in ensuring that the training is effective have been assumed rather than defined. It is important to be clear about what is, and what is not, the trainer's role and responsibility, and what can reasonably be expected of him/her. The trainer can reasonably be expected to take responsibility for planning, designing, implementing and evaluating the training. Training outcomes will also help to inform developing policy and practice, and again a route into the policy-making machinery will be needed. Planning a training event, like planning anything, usually involves making judgements and decisions while taking into account all sorts of complex and interlinked factors.
