ABSTRACT
The theme of this book addresses two broad and apparently isolated areas of business management. One is quality management and the other is project management. Quality management appears to enjoy a higher priority in operations management as compared to project management (Grude, Turner and Wateridge, 1996). According to Arunasalam, Paulson, and Wallace (2003) most concepts of defining and measuring quality have been derived from operations management. Hence, it is considered useful to outline the domains of both operations management and project management in order to structure the discussion related to quality management in both of these fields. It is also important to position the role of quality management amongst the fundamental processes applied in managing projects.
