ABSTRACT
Disputes are natural and inevitable occurrences in every society where social contact tends to produce power struggles, tension and friction. 2 However, this is not to say that disputes are a bad thing: far from it. As Boulle rightly observes, conflicts may yield 'positive benefits'.3 These benefits include 'opportunities for introspection. review and renewal, for the restoration of personal and busines~ relationships, and for establishing new arrangements for the future,.4
