ABSTRACT
This chapter focuses on management consultancy services, as an example of Knowledge-intensive Business Services, with a view to identifying the issues for internationalization that face this sub-sector, and particularly the conceptual issues concerning the cross-border delivery of knowledge intensive services. The growth of management consultancy is closely linked to the evolution of management practice and ideology. The mechanisms through which management consultancy services are delivered across borders provide the channels through which knowledge is transferred. The development of a global corporate culture is a vital mechanism through which an internal network of knowledge flows develops and is sustained. Databases may be in the form of standard manuals that are distributed throughout the global organization with a view to harmonizing the service quality and methodological approach. Furthermore, a full understanding of cross-border knowledge intensive service delivery requires an appreciation of the relationship between the producer and the client.
