ABSTRACT
Knowledge management can be a significant source of value for companies if they can successfully capture, share, and leverage knowledge across their global enterprise. Unfortunately, most companies are at risk of failing to capture this value. Hard-won knowledge often resides only in the minds of employees, many of whom could be made redundant at any time, or worse, defect to a competitor. Organizations could be making poor decisions because of gaps in corporate knowledge and intelligence. Today, organizations need to implement solutions to minimize the inefficiencies of continuously re-creating knowledge. Instead, they are in danger of forgetting what their employees know.
