ABSTRACT
Increasingly, organisations compare the cost of undertaking specific functions within
the organisation with the cost of outsourcing to an external service provider to
perform that function on its behalf. The availability of skills to carry out a particular
function may also be a significant factor, but labour costs and the cost of property are
usually the prime motive. Currently, there is a significant trend towards outsourcing
administrative functions to India, where a large, skilled and educated workforce is
available at lower cost than would be available in the UK.
