ABSTRACT
This chapter presents a compendium of several actions that someone may take to promote and sustain transformation within their organization. The activities are grouped under their most relevant Feelings, Experience and Environment (FEE) and Leadership, Incentives, Plans and a Sense of Involvement (LIPS) heading, although a number are interlinked and will have an influence across more than one category. Several actions are: minimize surprises; empower and encourage staff; respect staff professionalism; create openness; avoid creating losers; treat those who are leaving honourably; start filling the gaps; prime change with external resources; insist on skill and knowledge transfer; and develop an in-house change capability. Getting smarter is all about doing things quicker and easier. It involves the application of the learning and knowledge that has been acquired during a change process. People development must be a key constituent of any change strategy as simply learning during the change will be insufficient to ensure its success.
