ABSTRACT
At the first meeting, the facilitator will encourage people to introduce themselves, to explore what each wants to do and learn and to discuss ground rules for working together. The first meeting should allow time for each person to describe the problem or issue that they have brought with them. Although all sets develop differently and create their own patterns and practices, a popular format for subsequent meetings is: catching-up, agenda setting, progress reports and review. Good sets take special care to bring everyone in at the start of a meeting, making sure that all are "here" and remembering what you talked about last time and in full attention. Facilitation and evaluation are key processes in sets. Sets come with many differences depending on the individuals in them and the organisational cultures to which they belong. This chapter demonstrates the questioning process in an action learning set, and illustrates a case example in a management development programme in an airline.
