ABSTRACT
Questionnairesareoftenusedtoevaluateproducts,services,andprograms. Forinstance,questionnairescanmeasurestudents'evaluationofinstruction(a service),consumers'satisfactionwithautomobiles,andwelfarerecipients'opinionsonthefoodstampprogram.Inthischapter,guidelinesforwritingitemsfor thepurposesofevaluationwillbeconsidered.
