chapter  1
9 Pages

Introduction

WithJohn Bartlett

Quality is indefinite, yet it is often used in everyday language as a qualifier to denote something higher in status, luxury, excellence or perfection. Quality appears in every work package and every action. Cost and time appear strongly in any compilation of the long-term effects of not having quality. A project that embraces quality focuses strongly on the users themselves: their needs, their expectations, their acceptance and productive use of the product and fashionable tastes. A key difficulty that often arises for project teams is maintaining quality under pressure. The continual maintenance of quality is important during a project’s lifespan. In order to understand the true cost of managing quality in a project, it is important to begin writing the project quality plan as early as possible in the project lifespan. Demonstrating the concept of quality should not be necessary if an organisation already subscribes to an overall quality approach.