ABSTRACT
Task-oriented competencies include monitoring and assessing work, operations planning, clarifying roles and objectives, informing, delegating, problem-solving, and managing innovation and creativity. Leadership behaviors can vary in different ways. First and foremost, they vary according to one's level in the organization. Monitoring and assessing work involves gathering and critically evaluating data related to subordinate performance, service or project qualities, and overall unit or organizational performance. Monitoring has three important aspects. The first aspect involves defining what is important to monitor and observe. The second aspect of gathering data is the consistent and disciplined review of the information. The third aspect of data gathering is the integration of qualitative sources. Operations planning focuses on coordinating tactical issues into a detailed blueprint. In operations planning, organizational directions have already been set, policies established, and overarching strategies selected. Clarifying roles and objectives refers to working with subordinates to guide and direct behavior by communicating about plans, policies, and specific expectations.
