ABSTRACT
Automation of virtualized network function (VNF) and application service life cycle management is fundamental both to delivering new services and value faster and to improving operational efficiency for cloud-based application services. Life cycle management risks cover the hazards that prevent syntactically and semantically correct life cycle management actions for cloud-based application services from being completed successfully. Life cycle management risks are easily understood in the context of the simplified application capacity management model. The chapter shows how this automated life cycle management quality categories map into risk types. It illustrates how these risk types fit into the cloud risk fishbone. Applying the pizza delivery quality paradigm to automated life cycle management actions for cloud-based application services, one can measure the quality of those actions via the following standard TL 9000 quality measurements: On-time service delivery, Service quality, Support service–caused outages, Number of problem reports, Fix response time, and Overdue problem fix responsiveness.
