ABSTRACT
This chapter provides a practical toolkit for assessing, monitoring, and improving organizational leadership in the context of safety culture and high reliability. It describes leadership attributes that are acknowledged in the literature as influential in contributing to a safe and resilient organization. The organizational attributes of leaders are those behaviors that senior leadership of the organization believes align with the values and beliefs of the organization. The assessment team members must have experience and training in the specific data collection methods utilized for the assessment. Communication with the workforce during the assessment engages both leadership and the workforce in the process and contributes to organizational learning. Direct observations of workplace behavior provide objective and subjective information regarding the effectiveness of existing leadership. Questionnaire response rates are best addressed during the design and data collection phases of the assessment. Questionnaire items are typically placed into theoretical constructs based on behaviors that represent the construct.
