ABSTRACT
The coaching process discusses how to develop and apply both generic and job-specific checklists for one-on-one observation and feed-back sessions with co-workers. Using a behavioral checklist to observe and evaluate ongoing work practices is the type of performance appraisal that can lead to continuous improvement. In many ways, environmental audits are the easiest and most acceptable type of evaluation. These evaluations can often be improved by involving more employees in designing audit forms, conducting systematic and regular assessments, and posting the results in relevant work areas. A complete evaluation process should assess how an intervention was conceived, designed, and implemented, and how efficient and effective it was. Measures of person states can be used to evaluate perceptions of culture change and to pinpoint areas of a culture that need special intervention attention. If one wants employees to work for continuous improvement, they need to recognize and reward the "right stuff." This requires the right kind of measurement procedures.
