ABSTRACT
This chapter presents a framework to conceptualize the process of culturally mindful communication. The importance of culturally mindful communication is the theme of this book and devotes some attention to what mindfulness means in practice, and how we can develop and use it as a tool to improve our communication skills. Learning about others is a logical step for someone trying to communicate across cultural barriers. Learning more about a person's background and gaining other-knowledge about cultural orientations, norms, beliefs, practices, and how they think and behave, will help make the interaction more effective. Leaders who operate in an increasingly multicultural environment require culturally mindful communication skills. Culturally mindful leaders see diversity, inclusion, and equity as critical factors for innovation, creativity, and success in the organization and society. Information obtained through observation needs to be analysed by connecting new information with what is already known to develop a longer-term strategy, selecting the thinking process, and monitoring and evaluating thinking strategies.
