ABSTRACT
This chapter examines the relationship between how a school communicates and how parents feel about that school. It highlights what is important to parents regarding school communication and looks into the common issues that currently exist. While the feedback is both positive and negative, it is clear that at a time when expectations on both teachers and pupils are increasing, the opportunity to better engage parents in the educational process appears to be somewhat falling behind where it needs to be. The chapter outlines a short summary of the history of parental involvement during the past 20 years. Schools need to work harder to reach all parents and not just those who are easy to reach because they are always there or speak a certain language. Parents were also encouraged to email the teacher with questions or concerns, which also alleviated some of the congestion at school pick up time.
