ABSTRACT
Policy-the very word conjures up images of government, marble-columned buildings, stuftY politicians, smoke-filled rooms. While such may be the substance of mental caricatures, policy is actually all about people! Policy is made by people for people. The derivation of the Greek word, polis, conveys the notion of a person as citizen. Policy--in some form or another--affects each of us in our everyday lives, touching us in the most unexpected moment or the most mundane of circumstances. Who among us hasn't experienced the vagaries of a check-cashing "policy," a merchandise return "policy," or, for the university reader, a course drop-and-add "policy''?
