ABSTRACT
This chapter provides models, techniques, checklists, and templates to help put the quality management system (QMS) into action. 'Fit for Purpose' is a starting point for quality requirements, not an end point. Delivering a defect-free product is an intuitive purpose behind any quality initiative. There are five models that illustrate key concepts of quality and can be used either internally in the firm or in the project context. They are the Point of Quality, the Supplier/Acceptor, the Quality Triangle, the Quality Quadrant, and the Cost of Quality. Nonetheless, the vendor project manager (PM) should have some knowledge of the more significant, such as Six Sigma, Total quality management (TQM), Quality function deployment (QFD), International Standards Organization (ISO)9000, and requirements-centered techniques such as requirements traceability matrix (RTM). The goal of conformance to requirements is really the purpose underlying almost all formalized development methodologies. Compliance goals are centered on standards for either specifications or procedures.
