ABSTRACT
Coming together is a beginning. Keeping together is progress. Working together is success.
—Henry Ford
Dianne recruited a new dispenser, Clare, to the team. Since her appointment, Dianne has openly commented how skilled and talented she is. Most projects that were considered important were taken from the other staff and given to Clare without any consultation. Other staff were disappointed, and soon communication broke down among the team. In utter exasperation, Dianne brought the issue to the attention of the area manager.
