ABSTRACT
Since her promotion from the position of supervisor to the pharmacy manager’s role, Dianne has been busy trying to meet the goals and expectations of the organization. Her role involves not only financial accountability, but also administrative work that could be easily performed by the supervisor or some of the other staff. Because she has not prioritized her work, it has been very difficult for the other staff to accomplish their day-to-day tasks. One of the major problems is preparing and sending the prescriptions at the end of each month to the pricing bureau. This task involves classifying the prescriptions, endorsing where necessary, preparing the necessary documents, sending the prescriptions to the pricing bureau, and finally informing the senior executive. All these activities are handled by the pharmacy manager, and when she is busy
with these tasks, she is not available for consultation for any problem. As a result, there was dissention among the staff and the morale was very low. The senior executive approached her one day and instructed her to prioritize her work and delegate some of the work to others.
