ABSTRACT
Management theories evolved during the latter part of the nineteenth century following the industrial revolution in Western nations. Political, educational, and economic organizations were always looking for techniques that would enhance customer satisfaction. Rapid changes in the environment were taking place in the economic, cultural, and technical operations. Small production facilities that employed skilled workers were replaced by large factories employing a large number of semiskilled and unskilled workers. Change from small-scale to large-scale production imposed numerous challenges. The leaders were technically oriented and were not able to manage the social problems that occurred when people worked together as teams. It was therefore necessary for the managers
to find better ways to utilize the resources and increase the efficiency by combining worker skills and tasks. The evolution of management theories is shown in Table 2.1.
