chapter  16
16 Pages

Meeting and Event Technology Case Studies

BySeungwon “Shawn” Lee, Dessislava Boshnakova, Joe Goldblatt

The meeting planner could have had a backup system in case of systemic failure. One potential backup was to collect e-mails and mobile numbers from all delegates and then send them messages directing them to alternative sites to collect their information. The new ticketing system did not have a redundant platform to replace the faulty original system. The arts and cultural festival organizers should have used a redundant system approach so that if there was a failure they could switch to plan B to satisfy the needs of their guests. The original system should have undergone and extensive period of live testing prior to implementation. Ticket buyers should be informed in advance of the challenges of broadband capacity and offered alternative ways to obtain tickets or to register. Alternatives may include telephone, e-mail, in person at box office, and even through text messaging.