ABSTRACT
The Ten Commandments of IT 1. Thou shalt not put technology before requirements. 2. Thou shalt manage thy resources wisely and squander them not. 3. Thou shalt not be moved by the siren sounds of vendors or geeks who seek to
ensnare thee and move thee from the paths of righteousness and standards. 4. Thou shalt learn the disciplines of righteousness. 5. Thou shalt tend thy customer flock and lead them into the pastures of eternal
secure, performant uptime. 6. Thou shalt love thy customers as thyself for IT’s sake. 7. Thou shalt not pulleth any wool over thy customer’s eyes to hide thy SLA sins.
