ABSTRACT
Seek first to understand, then to be understood. Stephen Covey
This chapter will cover primarily what the International Institute of Business Analysis™ (IIBA™) refers to as requirements elicitation and collaboration. While much of the business analyst’s work is structured and well defined, and really is centered on discipline, this portion of the job is more an art than a science. A business analyst needs very good communications skills, a strong ability to deal with different personalities, and good facilitation skills. The topic of this chapter, the capturing of requirements, is where these skills are put to the test. The first part of the chapter discusses some of the drivers behind the process of selecting the appropriate elicitation techniques for a project. The chapter then presents a summary review of all the techniques covered, followed by a detailed exploration of each technique. The techniques covered are a subset of the techniques from the Guide to the Business Analysis Body of Knowledge® (BABOK ®) version 3.
