ABSTRACT
Organizations that are on a journey toward efficiency and innovation may view knowledge sharing and reuse as one lever in realizing this goal. The information technology (IT) function can play a central role in a business-driven knowledge management (KM) journey; however, it is left to the IT professional to navigate the plethora of technologies available and work toward implementation options that capture, connect, and reuse organizational knowledge. This chapter offers an implementation star model with five focal areas intended to help provide guidance as to how one might conduct a technology implementation for an organization. Initial conversations with the business should be void of technology talk, and rather focus on foundational elements such as the KM programs' intended value offering, initial processes that are in scope, and the role the business sees IT playing. KM technology delivery nirvana may be a fully integrated set of technologies that capture, connect, and reuse organizational knowledge as needed.
