ABSTRACT
The development of Six Sigma originated at Motorola in the 1980s. Bill Smith, an engineer, and Bob Galvin, CEO of Motorola, were seeking a way to bring statistics and finances together to improve their operations and processes. With their knowledge and background, they developed a mix of different tools in order to improve the quality of the organization and reduce bottom line costs. The strategy continued to grow and was adopted by Richard Schroeder and Dr. Mikel Harry who decided to transform the process. The thought was to ensure that all companies, especially top operating companies, were utilizing the methodology. Six Sigma is a structured approach to problem-solving that can be used in any business. The concept was to reduce variation while reducing defects in products and services.
