ABSTRACT
Design for Six Sigma (DFSS) is a set of best practices and tools which, when integrated into a product or service development process, increases an organization’s ability to meet customer requirements in a timely and costeffective manner. As the name suggests, DFSS is about design. DFSS saves costs in part because the cost of making a change increases exponentially during the life cycle of a development project. DFSS seeks to avoid manufacturing/service process problems at the outset (i.e., fire prevention) by using advanced voice of the customer (VOC) techniques and proper systems engineering techniques. When combined, these methods obtain the proper needs of the customer, and derive engineering system parameter requirements that increase product and service effectiveness in the eyes of the customer and other people.
