ABSTRACT
Our continuous performance improvement (CPI) journey has been a long and winding road that has stretched out in front of us for more than a decade. We are always close to our destination, but we never quite get there. And that’s how it should be. CPI keeps leading you down new paths that need attention, patching, and paving. It’s an endless-but immensely satisfying-excursion that takes healthcare organizations and their people to new and never-before-imagined places that offer improved care, greater compassion, and heightened efficiencies that truly benefit patients, clinicians, and researchers.
