ABSTRACT
Improvement in the eyes of the ISO 9001 Standard is a concept that will drive the organization into meeting customer requirements and enhance the achievement of the quality objectives and customer satisfaction. Improvement means, in a way, finding the parameters that affect the attainment of goals and submitting them to change. The challenge is identifying the specific processes that have the most effect on conformity of goods to customer satisfaction. The ISO 9001 Standard requires the identification of those poor in performance and effectiveness processes or process outputs (products or services) and the implementation of controlled changes that will improve them. As a result, the quality management system (QMS) and its effectiveness will be enhanced. Let us review the ISO 9001 Standard requirements.
