ABSTRACT
Agility can be defined as the property of a complex system that can quickly process timely and relevant information from its volatile environment to adjust its operations, processes, or goals in order to achieve efficiently and in a sustained manner its purpose. This general definition of agility can apply to any complex systems. However, in the context of a value chain, it can be seen as either the ability to quickly and efficiently take advantage of new business opportunities or customer demands, or the ability to remain efficient and profitable in a volatile environment. Although both are not mutually exclusive, the latter does not necessarily imply taking advantage of new business opportunities.
